Warranty support
Warranty claim
Your ColaBox or ColaStick is covered by a 1-year hardware warranty from the date of delivery. Here is how to make a claim.
1-yearHardware warranty
60Day returns
What the warranty covers
- Covered: manufacturing defects and hardware malfunctions, such as power issues, port failures or internal hardware errors.
- Not covered: damage caused by accidents, drops, spills, unauthorized modifications, software tampering, rooting or natural disasters.
- Third-party apps and services: problems caused by third-party apps or services are not covered.
How to make a claim
- Email us at support@colaboxvue.com with your order number and a short description of the problem.
- Include a photo or short video of the issue, if possible.
- If your claim is approved, we will send you instructions and the next steps.
What to include
- Your order number and the email you used at checkout.
- Which product you have: ColaBox L2 Plus or ColaStick V1 Plus.
- A clear description of what is happening and when it started.
- A photo or short video showing the problem.
What happens next
Our team will first help with remote troubleshooting. If the hardware is confirmed to be defective, we will help arrange a repair or replacement. For defective or warranty items, we may cover return shipping after we review your claim.
Before you contact us
Many issues can be fixed in minutes. Try our setup and troubleshooting guide or the FAQ first. If you would like to return your order instead, see our Refund Policy.
Need help with a claim?
Email us at support@colaboxvue.com and we will take it from there.