We offer a 60-day return policy. To be eligible for a refund, the item must be returned in its original condition with the device, remote control, HDMI cable, power adapter, user guide and original packaging.

Items returned with significant wear, damage, missing accessories or missing packaging may be subject to a restocking fee or may not qualify for a full refund.

Your COLABOX device is protected by a 1-year hardware warranty from the date of delivery.

• Covered: manufacturing defects and hardware malfunctions, such as power issues, port failures or internal hardware errors.
• Technical support: our team will first provide remote troubleshooting. If the hardware is confirmed defective, we will help arrange a repair or replacement.
• Not covered: damage caused by accidents, drops, spills, unauthorized modifications, software tampering, rooting or natural disasters.

1. Contact us at support@colaboxvue.com with your order number and a brief description.
2. For warranty claims, include a photo or short video of the issue if possible.
3. If approved, we will send you return instructions and the next steps.

For defective or warranty items, COLABOX may cover return shipping after review. For change-of-mind returns within the 60-day window, the customer is responsible for return shipping fees. Initial shipping charges, if any, are non-refundable.

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank or card provider.

Questions? Email us at support@colaboxvue.com.