Support
We are here to help
Chat with us, send an email, or fill in the form. Include your order number if you have one.
Live chat
Use the chat button on this page to talk to our team.
Send us your order number and a short description of your question. support@colaboxvue.com
Quick answers
Shipping and tracking
Free tracked standard shipping on US orders, usually delivered in 2-5 business days. Once your order ships, we email you a tracking number, which can take up to 24 hours to become active.
Returns
We offer a 60-day money-back guarantee. To start a return, email us with your order number.
Warranty
Colabox devices come with a one-year warranty covering hardware defects under normal use. Physical damage, liquid damage and unauthorized modifications are not covered.
What is in the box
Each device comes with a voice remote, power supply, HDMI connection and a setup guide. Remote batteries are not included.
Getting started
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Connect to your TV
Plug the device into your TV's HDMI port and connect the power supply.
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Choose the HDMI input
Switch your TV to the matching HDMI input.
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Connect to the internet
Follow the on-screen steps to connect to Wi-Fi, or to Ethernet on the Colabox L2 Plus.
If something is not working
- Restart the device and your TV.
- Check the HDMI cable and make sure the TV is on the right input.
- Check your internet connection. We recommend at least 25 Mbps for smooth 4K streaming.
- Make sure the remote has working batteries. They are not included in the box.
Send us a message
Tell us what is happening and we will get back to you by email.
We only use your details to answer your message.
Some apps and content services need their own subscriptions, which are separate from your Colabox device.